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Our aims and principles
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Its aims are to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives.
What we do
The Citizens Advice service helps people resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to housing and immigration plus everything in between. In fact nearly half the population has used our service at some point in their life. In the last year alone, the Citizens Advice service helped 1.9 million people to solve 6 million problems. But we’re not just here for times of crisis – we also use clients’ stories anonymously to campaign for policy changes that benefit millions, often without them even realising.
How we’re structured behind the scenes
There are 416 Citizens Advice Bureaux across England and Wales, all of which are independent registered charities. Citizens Advice itself is also an independent registered charity, as well as being the membership organisation for bureaux. Together we make up the Citizens Advice service. Through the training, information systems and support it provides, Citizens Advice equips bureaux to deliver the highest quality advice to their local residents. In turn, client evidence submitted by bureaux alerts Citizens Advice to widespread problems that require actionat a national level.
How the public knows us
The Citizens Advice service offers information and advice through face-to-face, telephone and email services, and online via Adviceguide.org.uk. Between them, the 416 bureaux make face-to-face advice available from over 3,300 locations including high streets, community centres, doctors’ surgeries, courts and prisons. Of the 27,000 people who work across the Citizens Advice service, 21,000 of them are volunteers and 6,000 are paid staff. What they all share in common is being highly trained and passionate about getting justice for their clients.
To access the CAB website please click on the link: www.citizensadvice.org.uk
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